Privacy Policy
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Conuts collects, uses, shares, or otherwise processes your personal information through our website www.conuts.in, its mobile application, and mobile site (hereinafter referred to as the “Platform”).
By visiting the Platform, providing your information, or availing our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. If you do not agree, please do not access or use our Platform.
1. Collection of Your Information
When you use our Platform, we collect and store information provided by you. You can generally browse the Platform without revealing personal information. Once you share personal data, you are no longer anonymous to us. We indicate which fields are required and which are optional. You may choose not to provide certain information; however, this might limit your access to specific features or services.
We may track your purchasing behavior, preferences, and other user activity. This data helps us understand and serve you better. It may include the URLs you visit, your browser and device information, and your IP address.
We collect personal data such as your name, email, address, phone number, and payment details when you register or transact on the Platform. We may also use your contact information to send relevant offers based on your preferences and order history.
If you leave feedback, participate in chats, or communicate with us directly, we may retain that information for customer service and legal compliance.
2. Use of Demographic/Profile Data/Your Information
We use your personal information to:
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Deliver products/services you request
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Assist our sellers and partners in order fulfillment
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Personalize your experience on the Platform
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Resolve disputes and troubleshoot issues
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Collect payments
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Improve our services and customer support
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Conduct research and analytics
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Prevent fraud and ensure security
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Provide marketing communications (with opt-out options)
With your consent, we may request access to your SMS, contacts, device info, PAN, GST number, or government-issued ID for purposes like KYC, invoicing, or service access.
We may use surveys and research tools to better understand your preferences and improve your experience. Participation is voluntary.
3. Cookies
We use cookies and similar tools to enhance your browsing experience. Cookies help us remember user details, understand usage patterns, and offer personalized content. While cookies don’t contain personal information, you can disable them in your browser settings. Disabling cookies may limit some features of the Platform.
We also use third-party tools like Google Analytics for insights and marketing. Learn more at:
4. Sharing of Personal Information
We may share your data with business partners and service providers for purposes including:
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Fulfilling orders
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Enhancing customer support
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Conducting surveys or research
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Marketing and advertising (with no third-party direct marketing)
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Fraud detection and legal compliance
We may disclose your information when required by law or when necessary to protect our rights, enforce policies, or respond to legal claims.
In the event of a merger, acquisition, or business restructuring, your personal data may be shared or transferred, subject to the same privacy commitments.
5. Links to Other Sites
Our Platform may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before sharing personal data.
6. Security Precautions
We employ physical, electronic, and procedural safeguards to protect your data. All account access uses secure server protocols. However, internet transmissions are never 100% secure. You are responsible for keeping your login credentials confidential.
7. Choice/Opt-Out
Users may opt-out of receiving non-essential (promotional) communications at any time. To unsubscribe, follow the instructions in our emails or contact us directly.
8. Advertisements on the Platform
We may use third-party advertising services that may collect non-personal data about your online activity to deliver relevant ads. These services do not collect personally identifiable information like your name or email.
9. Children’s Information
We do not knowingly collect personal data from users under 18. If you are under 18, use the Platform under supervision of a parent or legal guardian.
10. Data Retention
We retain personal data as long as necessary for the purposes for which it was collected or as required by law. Certain anonymized data may be retained for analytics or legal compliance.
11. Your Consent
By using the Platform or submitting your information, you consent to the collection, use, storage, and processing of your personal data as outlined in this Privacy Policy.
You also authorize us (and our affiliates, service providers, and partners) to contact you via SMS, messaging apps, phone, or email for purposes described in this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically. We will notify you of material changes by posting updates on our Platform or by email if required by law.
